MAKING A PAYMENT
- Once you’ve made the payment, please reply and state the following details:
- Date of Payment
- Time of Payment
- Amount Paid
- Which bank account
- Alternatively, if you made the payment via online banking, you can capture a screen shot of the payment receipt and send it on top on your confirmation email.
- Please forward your payment ASAP. All orders are on a first come first serve basis. Please do not back out on your orders, we really do not want to put you on our blacklist.
SHIPPING YOUR ORDERS
- Once we’ve received your payment, we will respond to your email and advise you on the estimated delivery date.
- Sit back and relax while your order is being shipped to you. You can also track your parcel online.
- Please ensure someone is present at the address you have provided to wait for the arrival of your parcel. Otherwise, the courier agent will leave you a note for you to collect it at the post office.
please read this section carefully.
By submitting an order to us, you are subject to the agreement of the following terms and conditions:
PRODUCT:
- Every product is carefully checked to ensure its quality and condition first before it is shipped out. Hence, we are not liable for any losses or damages incurred during the delivery of the parcel to you.
- Please check the contents of the parcel before you sign receipt for it. In the event any items are damaged or missing, please ensure you report this to us via email within 24 hours after you have received the parcel.
REFUND POLICY
- We do not accept any refunds of products sold. Full refund is only applicable when the products you have ordered and paid for is no longer in stock.
EXCHANGE POLICY
- Exchange is allowed only when there are major defects
- You will need to inform us of the defects upon receipt of product within 24 hours. Please provide photos of defects upon our request.
- All shipping charges (returns and delivery) are to be borne by the buyer and is not reimbursable.
CANCELLATION POLICY
- Upon receipt of payment, no cancellation or changing of order will be entertained.
PRIVACY POLICY
- When you shop at roxyhandbag, any personal information you share with us when placing an order is kept absolutely private, secure, and confidential. Neither your name nor anything about you is sold, shared, or used by any other company. We appreciate the trust you have placed in us when you order from our website and will never share your information with third parties.
- This privacy guarantee also extends to those who place an order by phone or mail. If for any reason, at any time, you feel like your privacy has been compromised, please contact us at roxyhandbag.blogspot.com
DELIVERY TIME
- After we have shipped out your items, they should arrive at your door step within 1 -3 days, depending on the delivery method you have chosen. Occasionally, due to holidays, there may be a slight delay in the delivery.
- Please note that the delivery time may vary according to your location.
SALES AND PROMOTIONAL PROGRAMS
- From time to time, we will conduct sales and offer promotional discounts for our products. We may end these programs at any time without prior notifications.
- When you buy 2 items, you will be entitled to 5% off your order amount
- When you buy 3 items, you will be entitled to 10%off your order amount
- When you buy 4items, you will be entitled to 15% off your order amount
THANK YOU FOR READING
